邮件未收到的问题的原因分析

henrylicn

04月13日国外兄弟公司发了一封信给中国的两位同事。两位一直未收到导致了一些订单处理的延误。因此本人下决心查个明白。<br>
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本人用的是Exchange5.5， 通过Message Track功能检查,确实那封信根本没有到中国两位同事的信箱中。<br>
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我让总部查。总部说04月17日用户收到了NDR。<br>From: System Administrator <br>Sent: Monday, April 17, 2006 3:33 AM<br>To: Chen, Michael ; Ge, Crystal <br>Subject: Undeliverable: SG-20-NE56C-M PO#943236<br>Importance: High<br><br>Your message did not reach some or all of the intended recipients.<br><br>Subject: SG-20-NE56C-M PO#943236<br>Sent: 4/13/2006 11:30 AM<br><br>The following recipient(s) could not be reached:<br><br>Chen, Michael on 4/17/2006 3:33 AM<br>The maximum time for delivering the message expired<br>The MTS-ID of the original message is: c=US;a= ;p=CCC;l=FCDNT01-060413152948Z-2842<br>MSEXCH:MSExchangeMTA:CN:SHE01<br><br>Ge, Crystal HS on 4/17/2006 3:33 AM<br>The maximum time for delivering the message expired<br>The MTS-ID of the original message is: c=US;a= ;p=CCC;l=FCDNT01-060413152948Z-2842<br>MSEXCH:MSExchangeMTA:CN:SHE01<br><br>总部说：从NDR可以看出 ........From the NDR message we can see that this message made it to the MTA on SHE01. From there we can also see that the max time for delivery expired and that the message was sent back to发件人.<br>总部说他们没有权限看我们eExchange的log，所以无法进一步分析。 We don't have access to the logs on HCNSHE01 and can not further troubleshoot this problem.<br>
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请问<br>
1、他们要看哪一个log, AP0.log, ev0.log, ....... ?<br>
2、Exchange5.5中MTA 的Diagnostics Logging中或其他啥地方应该如何设置，才会有详细的邮件进出的过程的详细记录？<br>
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非常感谢。有答必请，请客内容视情况而定，绝对大方。<br>

dennishan

没弄明白，国外兄弟公司=你们的总部？<br>
你们的邮件架构比较复杂，说说清楚利于解决问题。