公司简介:
杭州硕文软件有限公司是由总部在美国硅谷的SEVEN直接投资的外商独资企业，也是SEVEN公司在中国的一个软件研发中心，坐落在具有“鱼米之乡”“锦绣江南”等美誉的人间天堂—--杭州。
公司主要致力于移动设备上的邮件系统的开发和服务以及移动设备上的其他应用程序的开发，涉及到多个开发平台如：BREW,J2ME, Windows Mobile, Symbian, Palm.公司产品主要面向美国市场，是一家快速成长，充满朝气的高新技术企业，具有不可估量的良好发展前景。随着移动通信的迅猛发展，面对日益庞大的消费群和各类客户的不同需求，公司将现代通信的最新科技和创新精神予以完美结合，研发和制作世界一流的移动通讯电邮软件，以最先进的技术、最完善的产品体系为SEVEN的全球客户提供最优质的产品。
汇集各地英才，成就非凡业绩。杭州硕文软件有限公司以理想的高成长率向前发展，以自身的技术实力和美国SEVEN公司的无线通讯技术优势为依托，逐步成为现代通信服务业的领导者，为手机等嵌入式通讯设备用户提供最好的产品。
总公司介绍：
美国SEVEN公司 (
http://www.seven.com) 创办于2000年6月，总部设在美国加利福尼亚州硅谷里的红木市。美国SEVEN公司是世界知名的跨国移动电信软件开发商，在全球各地有一百多个移动电信运行客户，诸如Sprint, Cingular, Orange, Telefonica, KDDI, DoCoMo, China Netcom等等。公司在全球大多数国家均设有分部，如芬兰、英国、西班牙、日本等国。
公司地址：
浙江杭州上城区庆春路25号远洋大厦5楼
联系方式:
+86(571)87771777
Email：
jluo@seven.com
招聘职位:
Senior Customer Service Engineer
工作地点：
杭州
职位要求：
- Experience with Unix systems, higher skill level is a plus
- Experience in technical customer support/other relevant experience
- Strong dedication to customer satisfaction
- Bachelor degree in Computer science or related fields
- Strong analytic problem solving skills
- Ability to work efficiently and professionally in a multinational team
- Ability to work simultaneously with multiple support requests and follow them to resolution
- Excellent written and verbal communication skills in English, other languages are a plus
- Ability to act and communicate in a proactive manner to set customer expectations and resolve conflicts within them
- General experience in enterprise environments (Data and Windows networks)
- Experience of email systems
Skills in messaging protocols (such as SMTP, IMAP, MAPI and Notes C API), programming languages (C, C++, Java, SQL, and HTML) and different mobile devices are an advantage for the candidate.
岗位职责：
- Ensuring customer satisfaction with timely, courteous and high quality technical support
- Documenting all customer interactions and developing and maintaining information for the support knowledge base
- Providing remote assistance in installation and troubleshooting of Seven’s products
- Working together with Seven’s software engineers to provide solutions to software defects or escalated support requests
- Providing technical training to Seven’s customers and partners
待遇福利:
四金、商业医疗保险、年度体检等多种福利。
其它说明：
- Relaxed, flexible, and dynamic work environment
- Opportunity to become a top IT professional with a multicultural understanding
- Opportunity to build broad experience in mobile technologies and enterprise environments in a fast growing company
